Technical Writer in Philadelphia, PA at Open Systems Technologies

Date Posted: 11/7/2019

Job Snapshot

Job Description

Our client is currently seeking a Technical Writer for a contract position in Philadelphia, PA.


  • Design, develop and maintain the procedural documents and standard document templates for Enterprise Operations
  • Create and design a highly functional web-based repository where associates can find procedural
  • Collaborate with the appropriate departments to ensure that the all documents are accurate and in compliance
  • Interview and work with internal teams and subject matter experts to obtain an in-depth understanding of the function and/or system and the documentation requirements
  • Explain technical processes in a simple, clear and concise language
  • Ensure accuracy, clarity, appropriateness and consistency of documentation
  • Analyze existing and potential content, focusing on reuse and single-sourcing opportunities
  • Translate business needs into an engaging and functional intranet site using site design, template creation and proactive content management
  • Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience
  • Train supporting contributors on how to request content and document updates
  • Identify effective keywords and references within the documentation and page design to ensure content is searchable and easy to access
  • Assess the need for new or revised content in support of change management resulting from new projects or process/technology changes
  • Participate in business meetings to support changes to business rules
  • Maintain the information architecture and overall documentation design standard
  • Support and carry out the company’s Mission and Values


  • 3-5 years of Technical Writing, Policy and Procedure Development
  • Proficient working knowledge of SharePoint, MS word, MS Excel and Outlook
  • Excellent organizational, analytical, and interpersonal skills
  • Able to design, develop, and implement projects to address operational, quality, and service improvements
  • Able to analyze existing workflows, processes, supporting systems and procedures and identify improvements
  • Able to provide problem resolution in a fast-paced environment
  • Design, modify, develop, and support development of high-quality templates, reports and other written materials
  • Superior attention to detail
  • Experience in RoboHelp or other Help authoring software
  • Experience applying Information Mapping concepts and techniques
  • Familiar with HTML and CSS languages
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