Technical Application Support Engineer in Montreal at Open Systems Technologies

Date Posted: 1/16/2020

Job Snapshot

Job Description

A multinational financial services firm is currently seeking a Technical Application Support Engineer to join their team in Montreal, QC.


  • Monitor and respond to user-reported issues as well as infrastructure alerts promptly and professionally; ensure issues are tracked through to resolution
  • Manage proactive ready-for-business checks, identify and fix gaps, and respond promptly to failures
  • Ensure efficient incident management, ensuring accurate communication to impacted groups and timely resolution
  • Facilitate root cause investigations and manage the implementation of corrective and preventative measures
  • Partner with development teams to drive stability, operational excellence, and a culture of efficiency
  • Ensure team knowledge is current and forward-looking
  • Respond to regulatory and compliance issues with urgency
  • Liaise with external technology vendors and exchanges to coordinate changes and resolve connectivity and market data issues
  • Review, execute, and verify production changes in strict accordance with procedures defined in change documents
  • Take an active role in planned technology events, i.e. business continuity tests, ensuring recovery procedures are accurate and complete
  • Leverage tools and resources available within the firm to simplify, automate, or eliminate inefficiencies



  • Must have a Bachelor’s degree in Computer Science, or related field
  • 5+ years of experience in a support role; 8+ years of experience overall in technology
  • Strong proficiency with Linux
  • Experience providing application support for mission-critical applications
  • Ability to troubleshoot, problem solve, analytical thinker
  • Strong scripting skills, like Perl, Python, or UNIX shell
  • Solid SQL databases experience such as Sybase, DB2; able to understand and compose SQL ad-hoc
  • Solid understanding of server, storage, MQ, and application technologies (Java, .NET, C++) queries


  • Understanding of electronic and/or algorithmic trading systems
  • Working knowledge of trading and risk management business concepts
  • Working knowledge of FIX protocol
  • Familiarity with job scheduling tools (Autosys) and version control tools (Perforce/Clear Case)
  • Network diagnostic skills and experience with networks and real time messaging technologies (multicast, TCP/IP, UDP, SNMP)
  • ITIL v3 Certification
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