Job Description

A retail company is seeking a Tech Engineer to join their team in Philadelphia, PA.

Responsibilities

• Provide configuration, administration, analysis and support of Skype for Business & O365 Skype Phone systems
• Provide administration for the Sonus SBCs 2Ks and perform configurations to support SIP trunks and toll-free services
• Provide configuration and support of projects that require telephony services, such as work flows, auto attendants, IVR routing, hunt groups and special call handling
• Provide support of the Polycom video conferencing systems, along with management interface tools, such as resource manager and real connect
• Provide project management skills and applied methodologies; Responsible for leading a project from start to finish
• Perform daily MACDs from Service Now ticket requests; comply with IT Change Management processes
• Assist with training programs materials needed for sites moving to new technologies
• Proactively ensure systems are functioning at optimal performance levels; Schedule routine maintenance checks to ensure all required server patches and certificates have applied to the systems
• Perform routine tests and maintenance to ensure maximum efficiency and uptime of all unified communications systems and any third party hosted products, such as a contact center solution platform or E911 system

Qualifications

• Knowledge of infrastructure cabling
• Technical hands on experience working with telecommunications solutions and technologies, such as PBX systems & dial plans, voicemail systems, call center solutions, IVRs, call accounting, call accounting, voice over IP configurations, integrated fax and carrier circuit provisioning
• Proficient with Microsoft applications suite, including Sharepoint, Visio and Project Management
• Experience with Skype support tools, such as Prognosis, Mazu and snooper for reading Skype UCCAPI client logs
• Understand how to utilize and interpret Skype call quality reports to troubleshoot Skype or carrier service issues
• Proficient with Active Directory attributes. Proficiency with SQL servers and Azure cloud, a plus
• Requires strong communication, inter-personal and customer service skills
• Position may be required to respond, troubleshoot and resolve issues during off hours and holidays