Sr Systems Analyst - Application Support in Boston, MA at Open Systems Technologies

Date Posted: 11/22/2019

Job Snapshot

Job Description

An investment management firm is seeking a Senior Systems Analyst to join their team in Boston, MA.

Within this role, you will be supporting systems for the Finance, Tax and HR business areas including areas spanning revenue and invoicing, incentive compensation, financial planning and analysis, project costing and accounting applications.


  • Provide comprehensive user support, particularly with respect to finance and human resource issues. Track, resolve, and report on support requests, in a timely and thorough manner. These include issues with internal applications, vendor hosted applications and batch processes.
  • Establish and maintain effective client and vendor relationships by having a high degree of interaction with the end users.
  • Oversee the resolution of moderate to complex problems that originate from members of the business. Work with contractor team members to ensure quality of output, ensure that tasks are performed according to standards, and identify areas for cross training and knowledge sharing among team members.
  • Provide leadership as Incident Manager when necessary.
  • At times, evening and weekend work may be required in order to provide routine revolving coverage, to address critical production issues, or to provide oversight in the areas owned for Firmwide initiatives disaster recovery testing, smoke testing or other off-hours activities.
  • Work closely with business and IT teams to proactively identify opportunities for new and improved systems, as well as identifying gaps and minimizing incidents.
  • Collaborate effectively with internal teams like Desktop support team, InfoSec and onshore and offshore development teams.
  • Take ownership of issues in a fast-paced production environment and collaborate with other teams on remediation and lead them through to completion.
  • Review and document existing processes and propose process or system improvements to reduce support cost and/or streamline business processes and workflows.


  • Must have a Bachelor’s degree, with a major in Computer Science or related field is preferred
  • 5+ years of experience in IT industry; Experience from another asset manager or financial services firm supporting finance operations is a plus
  • Strong crisis and incident management skills with prior experience in a similar support role
  • Motivated, agile and able to work independently in a fast-paced team-oriented environment
  • Demonstrate strong client focus and relationship management skills
  • Strong analytical and problem-solving skills with a high attention to detail and strong commitment to quality
  • Working knowledge of SQL and RDBMS like Oracle, MySQL, SQL Server and associated tools
  • Knowledgeable in SSO/SAML authentication, Active Directory, ftp/sftp concepts, Security in AWS as well as Share point, Jasper, Tableau etc.
  • Experience with Corporate applications that include Finance, HR and Payroll; Other applications include Revenue and Invoicing, Incentive Compensation, Financial Planning and Analysis and Accounting
  • Prior hands-on experience with JavaScript/Unix/Tomcat based solutions is a plus
  • Prior hands-on experience in Perl scripting is a plus
  • Experience with applications hosted on AWS is a plus
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