Production Support Engineer in Charlotte, NC at Open Systems Technologies

Date Posted: 1/19/2020

Job Snapshot

Job Description

A multinational financial services firm is seeking a Production Support Engineer to join their team in Charlotte, NC.


  • Maintain software applications in expected turn-around times
  • Build and maintain professional relationships with all business and technology teams and provide support
  • Provide 24×7 operational support to all production practices on holidays and weekends
  • Monitor all alerts, resolve issues and provide timely updates to stake holders
  • Research, recommend, configure, and administer software configuration changes
  • Collaborate with the various business and technology departments to understand their needs for the software and any issues they are experiencing and assist in the resolution
  • Collaborate with software vendor and application development teams to have application issues fixed, both short term and long term
  • Troubleshoot errors and application issues and assist in a resolution in a timely manner; Maintain logs of all issues and ensure resolutions are documented
  • Create software operations and support related documentation
  • Work with IT groups and external vendors and ensure effective application services to ensure reliability of all applications
  • Ensure all production changes are made in accordance with life-cycle methodology and risk guidelines
  • Research and develop process improvements to ensure continuous improvement and reduce manual/repetitive tasks
  • Provide feedback for a small team of technical personnel with various backgrounds and expertise
  • Mentor less experienced team members


  • A Bachelor’s degree in relevant field
  • Hands-on technical leadership, analytical skills and the ability to provide solutions to issues
  • Able to work within a high-paced environment and manage multiple priorities
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