Network Vendor Manager in Irving, TX at Open Systems Technologies

Date Posted: 10/23/2019

Job Snapshot

Job Description

A financial services firm is seeking a Network Vendor Manager to join their team in Irving, TX.

They are looking for a highly assertive personality who has innate leadership capabilities and does not hesitate to provide thorough input and clear direction under high pressure situations. They need someone who can field a phone call from executive leaders and provide a proper executive status update without apprehension. This person will be accountable for their vendor relationships and ability to influence these vendors to provide best-in-class service.

Responsibilities

  • Create reports that demonstrate vendor performance and SLA adherence
  • Coordinate weekly, monthly, quarterly performance reviews with vendor account managers
  • Cultivate close relationships with vendors at the operational, account and executive levels in order to facilitate quick engagement during major incidents
  • Create Service Improvement Plans for vendors to execute against and measure progress
  • Compose and distribute professional correspondence to internal and external audiences
  • Provide timely response to internal colleagues, partners, business clients, vendors, etc.
  • Coordinate conference calls with vendors and internal technical teams to conduct in-depth technical reviews of ongoing incidents
  • Communicate with management to provide frequent status updates regarding the incident and status of the remediation efforts by our vendors
  • Assist with other departmental service level management responsibilities as needed

Qualifications

  • A Bachelor’s degree
  • 3+ years of experience working in a corporate IT support environment
  • 2+ years of experience working with Microsoft Office products or similar
  • Knowledge of enterprise technology solutions
  • Knowledge of TCP/IP communications and/or telecommunications
  • Experience communicating effectively with culturally and linguistically diverse teams
  • Experience visualizing, creating and maintaining useful metrics that assist with operational oversight and identify areas of improvement
  • Experience with IT Service Management applications, like ServiceNow
  • Communicate with clarity, tact and credibility
  • Able to influence others and act with authority
  • Able to prioritize workload to preserve momentum on critical tasks
  • Analytical mindset required to resolve issues in a variety of complex situations, without direct supervision
  • Excellent customer service skills
  • Strong work ethic and leadership qualities
  • Thrives on challenges and ability to react with urgency on a frequent basis
  • Able to operate within tightly controlled procedures and meet multiple deadlines
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