Network Support Engineer - bilingual in Chicago, IL at Open Systems Technologies

Date Posted: 1/6/2020

Job Snapshot

Job Description

A cloud controlled technology company is seeking a Network Support Engineer to join their team in Chicago, IL . In this role you will be responsible for providing quality technical support as well as diagnose problems and troubleshoot the product line. 

This role is not open to candidates that need to relocate - you must be local to the SF area. Spanish speaking abilities are a MUST have - you will not be considered otherwise 


  • Communicate with customers regarding technical issues and customer service inquiries
  • Diagnose and troubleshoot wireless, security, switching, and other various network-related issues
  • Collaborate with other support team members to fix network outages, misconfigurations, and complex networking issues on customers' devices.
  • Read and analyze packet captures using Wireshark.
  • Work with engineering and management to diagnose and resolve critical, escalated issues.


  • 5+ years experience with network technologies including firewalls, content filters, routing/switching, VLANs, and 802.11a/b/g/n/ac wireless.
  • Experience with networking protocols including TCP, STP, ARP, Ethernet, OSPF, etc.
  • Experience supporting and testing LANs, VLANs, WLANs, VPNs, NAT devices, &/or DHCP servers.
  • Excellent account management, follow-through, and attention to detail.
  • Experience in computer networking related problem solving, critical thinking, and troubleshooting.
  • Working towards or have a bachelor's degree in Computer Information Technology, Information and Computer Technology, Networking and IT Security, or a related discipline from a top-tier university. 
  • Networking certifications a plus: CCNA, CCNP CWNA, etc.
Job category:
  • Information Technology
Job keywords:
  • Network Support
  • Network Engineer