Desktop Support Analyst in Knoxville, TN at Open Systems Technologies

Date Posted: 11/4/2019

Job Snapshot

Job Description

 A non-profit organization is seeking a Desktop Support Analyst to join their team in Knoxville, TN.

Responsibilities

  • Manage JAMF, SCCM, and Active Directory related to all Workstation and Mobile Device Inventory controls and policies
  • Deploy, test, maintain, monitor, and troubleshoot Windows 10, OSX, and IOS Devices as a Level 3 Resource for Service Desk
  • Engineer and develop company gold image for all workstation and mobile platforms
  • Create, maintain and update diagrams/documentation of evolving workstation images/mobile environments and operational procedures
  • Maintain Active Directory and ServiceNow CMDB Inventory for Workstations and Mobile Devices
  • Analyze and make recommendations on workstation and mobile device standards
  • Interface and communicate with customers on escalated requests and support issues, follow through to completion and provide updates through ServiceNow
  • Engage and coordinate with workstation and mobile vendors on projects and incidents
  • Provide technical guidance to other team members
  • Work cross-functionally with internal and external peers to accomplish assignments
  • Participate in On-Call rotation
  • Travel to offices as needed
  • Track work time and notes for all work performed
  • May provide end-user training
  • May implement business analysis and change management as needed
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