Desktop Engineer in New York, NY at Open Systems Technologies

Date Posted: 1/7/2020

Job Snapshot

Job Description

A law firm is seeking a Desktop Engineer to join their team in New York, NY.


  • Deployment and configuration of all non-web applications
  • Create, update, and manage both physical and virtual desktop/laptop images
  • Support desktop management and monitoring tools such as SysTrack and the train the User Support group to enable them to manage the physical desktop, laptop, VDI and mobile fleet
  • Responsible for escalations in day to day support including shared support of an on-call rotation schedule
  • Determine success of deployments and report on installations and success
  • Identify problems and remediations with deployments
  • Manage O/S and application patch deployments
  • Maintain and improve documentation around desktop management


  • A Bachelor’s degree
  • Experience with deployment software such as Microsoft Systems Center Configuration Manager (SCCM) and AppSense
  • Experience with application management in virtual environments including XenDesktop and XenApp
  • Experience with application packaging tools such as Microsoft App-V and Wise Package Studio
  • Experience with Mobile Device Management (MDM) platforms such as AirWatch and Intune
  • Experience with desktop and application monitoring tools such as Systrack
  • Able to meet deadlines and effectively complete assignments
  • Strong interpersonal and communication skills
  • Able to work independently
  • Able to engage in off-site travel as required from time to time, in order to meet the demands of the job and the needs of the firm
  • Expected to carry a wireless email device and respond when necessary
  • Professional certifications a plus
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