Configuration Management Specialist in Charlotte, NC at Open Systems Technologies

Date Posted: 10/14/2019

Job Snapshot

Job Description

A financial services company is seeking a Configuration Management Specialist to join their team in Charlotte, North Carolina.


  • Primary focus to ensure high data quality within CMDB
  • Review all configuration items, confirm data values, and update CMDB if needed
  • Process CMDB updates in support of the decommission process
  • Automate manual CMDB updates where possible
  • Build partnerships while consulting stakeholders and management on CMDB data
  • Conduct CMDB data attestations for stakeholders
  • Perform closure activity activities related to the attestations
  • Provide guidance and answers questions; arranges and provides training
  • Support Configuration Management process and standards
  • Ensure correct organizational use of the CMDB, as well as campaign to win support for it
  • Socialize enhancements and encourage feedback from stakeholders
  • Identify process and tool gaps for areas of improvement within and outside of the Configuration Management space
  • Participate in end to end tool enhancements impacting the CMDB module (enter requirements, test cases, and verify)
  • Participate in monthly tool/platform enhancements including the onboarding and integration of other tool sets
  • Work with other service management disciplines to support their process and policies
  • Perform CMDB attestations assigned to Configuration Manager
  • Perform data quality audits and remediation efforts to maintain data integrity (scheduled and ad-hoc)
  • Review change requests in ServiceNow that are assigned to Configuration Managers for approval
  • Process scheduled change tasks and make updates to the CMDB as requested
  • Determine data modeling for new technology
  • Establish and maintain a working relationship with CI stakeholders/owners
  • Generate ADHOC reports as needed for data analysis and management
  • Create training and process documentation related to the CMDB processes
  • Understand CI data attributes and how ServiceNow auto discovery may or may not be impacting the data
  • Work with ServiceNow discovery admins to solution incidents impacting CI data
  • Support stakeholders during audit activities and remediation efforts
  • Assist auditors with auditing activities involving the CMDB
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